Frequently Asked Questions
Everything you need to know about your beauty journey with Essence Makeup.
Are Essence Makeup products cruelty-free?
Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers that do.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return lightly used products for a full refund or exchange within 30 days of delivery.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
Are your products vegan?
While many of our products are vegan, some may contain ingredients like beeswax or carmine. Please check the individual product descriptions for a full ingredient list and vegan certification.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.